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With the tourism peak season approaching, Okavango Wilderness Safaris (OWS) has embarked on a four week-long refresher training for its camp managers to equip and get them ready for arrivals of guests.
The trainings that commenced on January 8th are scheduled to be completed on the 27th this month with managers coming in successively for the refresher exercise.
“The trainings are meant to equip and remind them of the entire process and the skills required to take care of the guests that will soon be coming back after the low/green season. It seeks to equip them with necessary skills that they need to become the best managers in the industry,” Tshidi Ntsima, training manager for OWS told this publication at the end of training of the first batch this past Friday at Rileys’ Hotel.
The closing session was graced by the OWS’ interim Managing Director, Joseph Matome who stated that the refresher sessions were an integral key part of the company’ success in creating guests experience that ultimately gives Wilderness its repute and brings more clients.
“There can be nothing other than to continue with this kind of training in order to keep ahead of yourselves, I mean who can beat you, it’s only you who can beat yourselves” Matome encouraged them.
He added that the training speaks to self-improvement, and that of the company’s operations as well as the general staff appreciating all for always looking to improve the OWS’ product offering. Matome said this is crucial more so that there are other rising world class operators like who have always wanted to compete with Wilderness globally.
“Premium operators are coming, however, these are new entrants into the game so looking to improve our product is exactly about that, we have to retain the position that we claim. And this can be done through training, enhanced communication, integrated thinking and work as well as remembering that our priority number one is the guests,” Matome said pleading with the managers to keep on delivering the ultimate wilderness experience to its clients.
He stressed that enhanced communication and integrated thinking is crucial in delivering the company’s mandate which is giving the guests that best wilderness, eco-tourism experience.
Meanwhile, as tourism makes a very significant amount of contribution to the country’s economy that is revenue generation, employment, the MD bragged that the most significance comes from Wilderness.
“Since we started 40 years ago in 1983, we have grown to 19 operated camps and that might change slightly in the next few months. That is a significant amount of the number of camps against the total found in Botswana particularly in the Okavango Delta” he stated.”